CBeebies: The Snow Queen (2017) [DVD / Normal]

Shipping Policy

We can ship to any address in the UK. We are unable to ship to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please also note that the shipping rates for many items we sell are weight based. The weight of any such items can be found on its detail page. To reflect the policies on the shipping companies we use, all weights will be rounded up to the next full pound.

All orders placed after midday Friday will be despatched the following Monday

All orders will be delivered Free of charge using Royal mail 2nd class postage unless otherwise requested

Additional postage services are available, and these are detailed when you go to checkout

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.